Customers Can Now Buy a VW without Stepping Foot in a Dealership

  • Volkswagen has announced that its dealerships now offer buyers the ability to send a remote digital signature for vehicle purchases and leases.
  • Now instead of sitting in the showroom signing paperwork, customers can take care of all their signatures on a tablet.
  • The technology uses two-factor authentication to help secure the transmission of sensitive data.

If you’re looking to buy a new Volkswagen but would rather not step foot into a showroom because of the ongoing pandemic, the automaker and its financial arm, VW Credit, have unveiled a Sign Anywhere digital solution that supports signing paperwork digitally instead of with paper and pen.

The service is currently available at 420 U.S. VW dealerships after a small pilot program of 10 dealerships began in April. “Planning to implement this technology began two years ago, but since this pandemic took hold, we’ve accelerated our plan to make this a permanent tool for our dealers,” said Anthony Bandmann, CEO of VW Credit.

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Since Sign Anywhere has gone live, Volkswagen says that more than 1900 sales and lease transactions have occurred using the system. The technology is powered by CDK Global, and Volkswagen is its first customer using the tech, but it’s likely that other automakers will follow suit as potential customers start seeing the advantages of online car shopping and purchasing.

The Sign Anywhere system will use two-factor authentication (using a second method such as a known device to determine that the correct person is using a service) to secure the transmission of paperwork to reduce the chance of that information falling into the wrong hands. Volkswagen also notes that it’s up to individual dealerships to determine if this type of transaction is legal within their state.

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